Draw requests are made by the borrower directly from their loan cabinet. You can monitor the status of any draw on your loans from the Servicing tab in your partner portal.
To help your borrower request a draw, direct them to follow these steps:
Open your application link and click Login (or Control Center, depending on what's shown). Enter the email address on the loan, and a sign-in link will be emailed. Opening that link signs the borrower straight into their portal.
Click the Loans tab and select the relevant project.
Click the New Draw Request button. It appears only when there is rehab budget still available to draw and no earlier draw is still in progress.
Enter their bank details on the ACH/Wire information step. The routing number must be a 9-digit ACH routing number.
Submit the request. An inspector will reach out to schedule an inspection.
Important notes for your borrower
Draws are issued on a reimbursement basis — only work that has already been completed and verified by inspection is covered. The inspection is the source of verification, so the borrower does not need to upload photos or contractor invoices.
An inspection fee is charged and deducted from each draw payment.
The borrower can monitor the status of their draw request directly in their loan cabinet.
For any questions about a draw, a rehab budget change, or if an inspection has not been scheduled, the borrower should contact your team using the support email and phone number shown in their loan cabinet and loan emails.
Draw statuses and what they mean
Status | Meaning |
New | The draw request has been submitted but the inspection has not been ordered yet. |
Pending | The draw is queued for the next step. |
Ordered | The inspection has been ordered with the inspector. |
Report Review Required | The inspection report has been received and is being reviewed. |
Inspection Request Edit | The inspection has been sent back to the inspector for clarification or additional work. |
Request Edit | The borrower needs to revise something on the draw request before it can move forward. |
Pending Payment | The draw has been approved and the payout is queued. |
Paid | The draw has been paid to the borrower. |
Rejected | The draw has been rejected, with a reason. |
Cancel Requested | The borrower has asked to cancel the draw. |
Cancel Pending | The cancellation is being processed. |
Both the primary borrower and any approved co-borrower can submit a draw request from the cabinet.